Privacy Policy

Skywalk SKU Generator Privacy Policy

1. Introduction

Skywalk SKU Generator (the "App") provides SKU generation and management services to merchants ("you") using Shopify-powered stores. This Privacy Policy explains how we collect, use, and protect information when you install or use the App.

By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. From Shopify Merchants (You)

When you install the App, we automatically access certain information from your Shopify account, including:

• Shopify store details (such as store name, store domain, and contact email).
• Product and product variant data required to generate and manage SKUs.
• App settings and configuration data necessary to provide SKU generation functionality.
• Other Shopify API permissions required for the App's operation.

B. From Your Customers

The App does not directly collect, store, or process personal information about your customers (such as names, addresses, payment details, or customer accounts).

Exception: If customer-related information is voluntarily shared with us for troubleshooting or support purposes, we will:

• Collect only the minimum information necessary.
• Use the information solely to resolve the reported issue.
• Apply appropriate security measures, including encryption where applicable.

C. Technical Data

We may collect limited technical information for security, maintenance, and performance monitoring purposes, including:

• IP addresses.
• Browser type and device information.
• Time zone and system diagnostics.
• Cookies required for App functionality.

We do not use cookies for advertising or behavioral tracking.

3. How We Use Your Information

We use collected information solely to:

• Provide and maintain the App's features and services.
• Generate, update, and manage product and variant SKUs.
• Troubleshoot technical issues and improve App performance.
• Respond to support requests and communicate important service updates.
• Comply with applicable legal and regulatory obligations.

We do not:

• Sell your information to third parties.
• Rent your information to third parties.
• Use your information for advertising purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS/TLS encryption for data transmission.
• Restricted access to authorized personnel only.
• Regular security reviews and monitoring.

While we take reasonable measures to protect data, no method of transmission or storage can be guaranteed to be completely secure. You remain responsible for maintaining the security of your Shopify account credentials.

5. Data Retention and Deletion

We retain merchant data only for as long as necessary to provide the App's services and fulfill legal obligations.

If you uninstall the App, we will delete or anonymize your store data within a reasonable period unless retention is required by law.

To request deletion of your data, please contact:

support@aiskywalk.com

6. Third-Party Services

The App integrates with:

• Shopify APIs and services, subject to Shopify's Privacy Policy.
• Infrastructure, hosting, monitoring, and analytics services necessary to operate the App.

We do not share merchant data with third parties except when required to provide the App's services or when legally required.

7. Changes to This Policy

We may update this Privacy Policy from time to time.

For material changes, we may notify merchants through email, the App dashboard, or other reasonable means.

The updated policy becomes effective upon publication.

8. Contact Us

For questions, privacy requests, or compliance inquiries, please contact:

Email: support@aiskywalk.com